If you are dissatisfied with the performance of an item, you may return it for exchange or refund up to 14 days from date of purchase. It is recommended that customers are advised to follow the application guidelines recommended by SUYON Collection and Simple as indicated on the package of the products for ultimate performance of the product before issuing a return.
Damaged or defective items, merchandise sent in error, and all other merchandise must be returned in complete original manufacturer's packaging, same condition as sold, with any accessories, literature, instructions, documentation, and attached tags.
Exceptions to this policy are:
- Items not returned within thirty days
- Items that have obvious signs of use
- Items not returned in the condition they were received
Upon our receipt of the exchange item, we will issue a credit accordingly.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will arrange exchange